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Reports & results
Understanding calls, activity and results. Choose a guide by its title and summary, or start with the beginner lessons if you are new to VICIdial.
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Guides for reports & results
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B12Reports & resultsBeginner course · Lesson 12Find your practice call in User StatsOpen the agent’s report and match the call’s date, campaign, lead and saved status.AI02Reports & resultsAI-assisted quality reviewAnalyze VICIdial calls with AI safely: build a human-reviewed sales and QA workflowTurn a small, consented test set into reviewable call notes and QA observations without letting an AI score decide outcomes.FO3Reports & resultsReports · agent activityCheck a VICIdial agent report before comparing KPIsRun User Stats for one agent, match a known call and document the scope of each measure.23Reports & resultsMonitoring setupHow to monitor VICIdial SFTP pushes with append-only JSONLValidate an explicit run/event log contract, reproduce six offline failure cases, then check an approved stable log after its completion deadline; recipient receipt remains separate.27Reports & resultsWorked reconciliationReconcile VICIdial callback counts with a complete exampleClassify a small callback dataset row by row, explain current-only and archive-only records, and carry the same scope checks to your own report.33Reports & resultsScope and audit disciplineScope and check a VICIdial User Stats reportFilter User Stats for a test agent and reconcile one known call before comparing report or wallboard totals.07Reports & resultsAccurate reportingMake agent time detail match realityReproduce a 25-minute clipped interval fixture, then require a verified native duration/login adapter before reconciling an actual VICIdial report.