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Connect your tools
Connect VICIdial to other tools
Start with a webhook, choose the right API or plan a CRM handoff. Read each guide’s checks and limits before using it in your own system.
Start here
Send a webhook
02Guides
Send a call event to another app. Check what causes the event, how the request is sent and what confirms delivery.
ZPAutomate tasksIntegrations · Zapier webhooksConnect VICIdial to Zapier: send call dispositions to a webhookBuild a Dispo Call URL, test a small event and map the fields into a Zapier practice table. Follow clear checks for the native event, the webhook receipt and the final action.17Automate tasksIntegration boundariesVICIdial webhooks and events: Call URLs, Agent Events Push, CORS, WebSockets and SSE boundariesBuild idempotent integrations around documented VICIdial extension points without calling browser events a transactional webhook stream.
Choose your next connection
Choose and use an API
04Guides
Choose the interface for your task, verify access with a read-only request, and handle uncertain write results before retrying.
16Automate tasksAPI boundariesChoose a VICIdial API and verify one read-only requestChoose the exact function, create a protected local credential file and compare a user_details response with a synthetic Admin record.13Automate tasksAgent APITest a VICIdial Agent API requestPrepare an idle test agent and request its queue count using the documented Agent API, then interpret the response.18Automate tasksVICIdial APIsCheck VICIdial Non-Agent API accessCheck the version endpoint and use a protected user-details request against a synthetic user to verify access.09Automate tasksIntegration patternsReconcile an uncertain VICIdial API write before retryingRun a local four-case decision fixture, then use its exact target/before/after contract to distinguish an applied write, a non-applied write, a conflict and an unknown outcome.
Choose your next connection
Plan a CRM connection
02Guides
Follow the existing Vtiger and Salesforce guides to define record identity, field mapping and the checks needed for your own system.
CRM01Automate tasksCRM integrationConnect VICIdial to Vtiger or Salesforce safely: a test-only CRM sync patternStart with VICIdial's own CRM Popup, Web Form and Call URL fields, then build a small, traceable test sync for whatever they can't reach.62Automate tasksWorked integration guideDesign a VICIdial–Salesforce integration contractFill a concrete field map, identity bridge, paginated import ledger and recovery checklist before implementing a custom synchronization worker. The worked records are fictional and no cloud deployment is claimed.
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