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Practical VICIdial guides
Inbound
DIDs, queues and call menus
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Inbound guides
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43VICIdial & agentsInbound + Outbound, One AgentAllow a campaign agent to receive inbound callsEnable inbound for LAB01 and make SALESDEMO available to test agent learner1.41VICIdial & agentsInbound routingBuild a test IVR call menuCreate DEMOIVR, route digit 1 and fallback options, then point a test DID at it.42Running your systemInbound queue tuningConfigure an inbound queue and its exitsReview agent selection, call time, no-agent behavior and timeout destinations for SALESDEMO.40VICIdial & agentsInbound RoutingRoute a test DID to an in-groupCreate SALESDEMO, route a test DID to it and check campaign and agent access.