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Practical VICIdial guides
Operations
Monitoring, troubleshooting and maintenance
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Operations guides
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OPSRunning your systemPractical guideCreate a VICIdial backup before maintenanceInventory the database, configuration and recordings; create and check a private backup during an approved window.01VICIdial & agentsProduction checklistFind why a VICIdial agent is not dialingFind the first blocked gate between an agent, campaign, eligible list and hopper before changing dialing settings.FB2VICIdial & agentsAgent login · phone credentialsFix a VICIdial phone login rejectionDiagnose the initial phone-login rejection using the assigned station record and its Active Account field before changing the agent password.OPSRunning your systemPractical guideInvestigate VICIdial performance without guessingCollect a time-bounded baseline for CPU, memory, disk, services and the database before changing configuration.OPSRunning your systemPractical guideVICIdial SVN upgrade: the 3968 to 4037 lab caseFollow the observed upgrade from SVN 3968 and schema 1736 to SVN 4037 and schema 1748, including preparation and verification boundaries.