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Practical VICIdial guides
Dialing
Campaigns, leads, hopper and dialing modes
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Dialing guides
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FO2VICIdial & agentsCampaign operations · hopperCheck why the campaign hopper is emptyTrace list, status, call-time and campaign gates before considering a hopper reset.36VICIdial & agentsCampaign setupCreate a campaign and attach a listCreate LAB01 and list 90001, then permit an existing test agent’s group to use the campaign.37VICIdial & agentsBeginner pathLoad and verify leads from a CSVPrepare a synthetic CSV, map its fields into list 90001 and verify the loaded record.39VICIdial & agentsPacing and dial levelSet a campaign dialing modeInspect MANUAL, RATIO and adaptive settings and plan a supervised pacing test.