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Practical VICIdial guides
Agent operations
Agent access, sessions and daily work
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Agent operations guides
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21VICIdial & agentsVICIdial FundamentalsChoose and verify a VICIdial dispositionSelect the right disposition for a test call and verify its effect on the lead and reporting.38VICIdial & agentsFirst-call walkthroughPlace and disposition a VICIdial test callSign in with a provisioned station and agent, make one approved test call, and save its disposition.44VICIdial & agentsAgent trainingPractice the VICIdial agent call workflowPractice the agent sequence from login to disposition, including supervised transfers and callbacks.FO1VICIdial & agentsAgent workflow · callbacksSchedule an agent-only VICIdial callbackEnable and verify an agent-owned test callback, then retrieve it through the assigned agent's screen.34Running your systemFirst loginSign in to VICIdial Admin and AgentOpen the Admin and Agent screens and identify which credentials each form asks for.XFRVICIdial & agentsAgent operationsTransfer a VICIdial call with a supervised consultUse the configured Transfer-Conf controls to consult an approved recipient, complete the handoff, and recover if the recipient cannot answer.