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Agent operations

Running your system · First login

Sign in to VICIdial Admin and Agent

Open the Admin and Agent screens and identify which credentials each form asks for.

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By Vicigeek Editorial DeskStep-by-step guide2 minute readUpdated November 4, 2026

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1. Open Administration

  1. Open `https://<your-host>/vicidial/admin.php` using the host address supplied by your administrator.
  2. Sign in with your authorized administrative user when the browser prompts. Open Users, Campaigns or Reports only as your role requires.
  3. If the browser warns about the certificate, verify the address and certificate with the administrator before entering credentials.

Administration menu with Users, Campaigns, Lists and Reports.

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Administration menu with Users, Campaigns, Lists and Reports.
VICIdial official demo 2.14-947a, captured November 3, 2026.

You should seeThe Admin menu appears for an account with sufficient permission; denied access needs an administrator review.

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2. Open the Agent station login

  1. In a separate tab open `https://<your-host>/agc/vicidial.php`.
  2. Enter the assigned Phone Login and Phone Password from the phone record, then submit. In the companion lab the Phone Login is 8001; use its separately provisioned password. These are station credentials, not the agent user's password.
  3. If rejected, check the assigned station, active status and server with the administrator; do not guess passwords.

Agent phone login and password form.

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Agent phone login and password form.
Retained authentic phone login capture; capture date was not recorded.

You should seeThe next screen requests the user and campaign when the station login is accepted.

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3. Sign in as the agent

  1. Enter your assigned User Login and User Password, select the authorized Campaign and submit. In the companion lab use learner1 and LAB01 after those records have been created.
  2. Answer the station connection if your setup requires it; leave the session paused until ready.
  3. If a campaign is missing, ask the administrator to check user group and campaign permissions.

Agent user login, password and campaign form.

Open to enlarge
Agent user login, password and campaign form.
Retained authentic agent login capture; capture date was not recorded.

You should seeThe Agent workspace appears after the login flow. An open workspace by itself does not prove that the phone is registered or audio works.

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4. Leave the session correctly

  1. Use the Agent screen's logout control when finished and close the tab.
  2. If the station connection remains open, disconnect it using your organization's procedure.
  3. If you cannot log out, tell the supervisor the user and time through the approved channel.

You should seeThe agent is no longer available for calls once the session is properly logged out.

Checks and sources

What was checked

  • Instructions are based on the linked project documentation and sanitized interface captures. The captures do not prove registration, a completed call, a transfer, callback or audio quality.
  • The lab runs VICIdial SVN 4037, database schema 1748 and Asterisk 18.26.4-vici. Labels, enabled features and provider requirements can differ on another installation.

Primary references

Sources

  1. VICIdial PJSIP supportVICIdial Group · accessed November 4, 2026
  2. VICIdial Agent API referenceVICIdial Group · accessed November 4, 2026