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Practical VICIdial guides
Data and integrations
Reports, data exchange and APIs
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Data and integrations guides
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26Automate tasksSchema decision frameworkAdd and verify a VICIdial test custom fieldCreate a field on a disposable list and verify its value on a test lead before planning an integration.FO3Reports & resultsReports · agent activityCheck a VICIdial agent report before comparing KPIsRun User Stats for one agent, match a known call and document the scope of each measure.18Automate tasksVICIdial APIsCheck VICIdial Non-Agent API accessCheck the version endpoint and use a protected user-details request against a synthetic user to verify access.24Running your systemMedia security designCheck VICIdial recording access and retentionLocate a test recording and confirm access, storage and retention responsibilities with their owners.16Automate tasksAPI boundariesChoose the VICIdial Agent or Non-Agent APIIdentify whether an operation targets an agent session or an administrative record, then verify the specific function in your installed reference.19Running your systemDatabase referenceInspect the VICIdial database and trace a test leadFind the configured database, inspect its tables and engines, and trace a test lead to its list and campaign using read-only queries.04Phone system (Asterisk)Recording integrityInvestigate VICIdial recordings associated with multiple callsCompare two controlled test calls and preserve their recording evidence before proposing a change.33Reports & resultsScope and audit disciplineScope and check a VICIdial User Stats reportFilter User Stats for a test agent and reconcile one known call before comparing report or wallboard totals.13Automate tasksAgent APITest a VICIdial Agent API requestPrepare an idle test agent and request its queue count using the documented Agent API, then interpret the response.09Automate tasksIntegration patternsTest VICIdial API automation safelyDefine a request, verify one test operation and reconcile an ambiguous response before retrying.