Build a test IVR call menu

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1. Prepare the menu destinations

These steps target VICIdial Admin 2.14-969a, SVN 4037 / database schema 1748. Substitute unused IDs for LAB01, LABTEAM, learner1, 8001, 90001, SALESDEMO and DEMOIVR if any already exist. Labels and options may differ on other builds. The configuration checks below do not establish that a call, audio, or carrier route has been tested.

A call menu collects digits and routes each selection; the destination objects must exist before they can be selected.

1. Open Inbound → In-Groups → Show In-Groups and confirm the isolated SALESDEMO group exists and is active for the test.
2. Open Admin → Audio Store and identify the existing approved prompt filename; use its name without the extension in Menu Prompt. Identify an existing destination for timeout and invalid input before changing the DID.
3. Record the current test DID route and the exact digits delivered by its trunk.

You should seeThe prompt, target in-group and fallback are identified. Their existence alone does not prove audio or call routing.

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2. Create the call menu

Menu form fields and available actions can vary with the installed build; use the screen’s field help for the exact action parameters.

1. Open Inbound → Call Menus → Add A New Call Menu.
2. Enter Menu ID DEMOIVR, Menu Name Demo IVR and an Admin User Group, then submit. On the modify screen, enter the approved Audio Store filename without its extension in Menu Prompt. Set Menu Timeout to 10 seconds, Menu Repeat to 0, and choose existing Menu Timeout Prompt and Menu Invalid Prompt filenames.
3. In Call Menu Options, add option 1, set Route to INGROUP and select the intended existing SALESDEMO group. Add TIMEOUT and INVALID rows with Route HANGUP for this isolated exercise. An owner may choose an approved alternative fallback for production; check its real destination and behavior separately.
4. Save and reopen the menu; check the prompt, digit, primary target and both HANGUP fallbacks before routing a test DID.

Menu ID / Menu Name

DEMOIVR / Demo IVR (or unused substitutes)

Admin User Group

The group permitted to administer the test menu

Menu Prompt

Existing Audio Store filename, without its extension

Menu Timeout / Repeat

10 seconds / 0 repeats

Option

1

Destination

SALESDEMOSALESDEMO is the guide target only when present on your installation. The separate unsaved IVR illustration selects inboundTest, not the DID example’s KPIDEMOQ.

TIMEOUT / INVALID Route

HANGUP / HANGUPThe isolated example ends no-input and invalid-key branches; confirm the approved fallback for your own environment.

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Enter a call-menu identity

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Fill an IVR key and its timeout branches

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You should seeReopen your menu and verify the approved prompt, option 1 to the intended existing SALESDEMO group, and HANGUP for TIMEOUT and INVALID. The unsaved illustration uses inboundTest for option 1, a different existing lab group; it does not validate a prompt, digit branch or call.

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3. Connect and test the DID

The carrier must deliver the test number to this system before the menu can be reached.

1. Open Inbound → DIDs and select the test DID.
2. Set DID Route to CALLMENU, select DEMOIVR in Menu ID and submit; reopen to check the route.
3. During an approved call window, test the prompt, each digit, invalid input and timeout from an authorized originating phone.
4. Restore and verify the recorded DID route after the test.

You should seeSaved routing establishes only configuration. If no menu is reached, check trunk delivery and DID matching; if a digit fails, inspect the option and destination. No live menu or audio test was performed here.