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Phone system (Asterisk)
The phone system underneath VICIdial. Start with the guide that matches what you are trying to learn or fix.
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Guides for phone system (asterisk)
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82Phone system (Asterisk)Stage 4 · Stock ViciBox labViciBox Express lab: Phase 2 and first safe verificationUnderstand the single-server ViciBox Express lab role, then verify it from the command line: the astguiclient screen sessions, whether PJSIP is actually alive, and the default Admin login you must change before you do anything else.FO4Phone system (Asterisk)Agent audio · safe troubleshootingVICIdial agent alert sounds and drop-call audio: test before changing promptsIdentify which part of the call path made a sound, then test one approved audio change without risking live callers.FB1Phone system (Asterisk)Recording fault · channel cleanupVICIdial recording will not stop: investigate channel buildup safelyA VICIdial recording runs on one leg inside the agent's own conference and only stops when that leg is actually hung up. After a transfer or a three-way call, that leg can be left behind; check the shipped Agent API status first, then confirm and stop the specific leg before assuming anything else is wrong.47Phone system (Asterisk)Media path diagnosisTroubleshooting choppy audio in Asterisk: timing, jitter and one-way callsIsolate choppy or one-way VICIdial audio one layer at a time - browser and headset, NAT, the RTP port range, codec and transcoding, server CPU and timing, and carrier packet loss - using the read-only commands that actually tell them apart.25Phone system (Asterisk)Email setupHow to send VICIdial voicemail to email with Asterisk and PostfixConfigure the mailbox in VICIdial Admin, review Asterisk attachment settings, validate Postfix and its deliverability signals, and complete a synthetic end-to-end delivery test.12Phone system (Asterisk)Asterisk Telephony EngineHow the Asterisk dialplan works in VICIdial: extensions.conf, contexts and Local channelsA concrete walkthrough of the VICIdial Asterisk dialplan, cited against VICIdial's own shipped docs: what extensions.conf and extensions-vicidial.conf actually are, how the vicidial-auto include chain dials out through a carrier, why Local channels sit between the agent and the trunk, and where AMD and call recording hook into the call.02Phone system (Asterisk)Channel tracingFix NO DestChannel without guessingUnderstand the short Local-to-SIP mapping window that produces missing destination channels, then validate a narrow retry instead of masking it.04Phone system (Asterisk)Recording integrityStop recordings merging across callsUse the recording_log identity VICIdial writes at start time, not a reused agent extension, to tell two back-to-back calls' recordings apart.