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WebRTC · Asterisk

WebRTC call does not bridge to the ready agent

A browser call starts but does not join the intended ready-agent conference.

Detailed solution

  1. Step 1Use one approved test, or a read-only aggregate report. Record the exact time and affected scope before changing anything.
  2. Step 2Test one approved browser and account, record the build/version, then have the telephony owner compare WebRTC, PJSIP, conference, and TLS/DTLS logs at that timestamp.
  3. Step 3Change one owner-approved telephony setting only, repeat the same test, and verify both call legs before closing the issue.

Do not do this

Do not disable TLS, certificate validation, or browser security controls to make a test pass.