Inbound report time is wrong

Detailed solution

1. Step 1Use one approved test, or a read-only aggregate report. Record the exact time and affected scope before changing anything.
2. Step 2Record the report timezone, VICIdial server time, database time, and browser timezone; correct the one approved source of truth and rerun the same report.
3. Step 3Compare the before-and-after result using the same filters and time window; retain the evidence and rollback if the result changes unexpectedly.