Scaling Contact Center

As your contact center grows, monitoring call metrics becomes essential. Use dashboards to visualize average wait time and first call resolution.

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Here is a simple HTML snippet for embedding a metrics widget:


&lt;div class=&#34;metrics-widget&#34; data-source=&#34;/api/metrics&#34;&gt;&lt;/div&gt;

Combine this with a scalable VoIP infrastructure so agents can handle surges in call volume. Elastic resources ensure high availability during marketing campaigns or outages.

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