Predictive Dialer Strategies

Predictive dialers help minimize agent idle time by dialing numbers ahead of availability. Tune your pacing algorithm to match average call length and abandonment rate.

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The following JSON snippet represents a typical configuration:


{
  &#34;max_calls&#34;: 3,
  &#34;abandon_rate&#34;: 0.02,
  &#34;retry_interval&#34;: 180
}

Adjust these values to balance compliance requirements with your team’s capacity. Monitoring the abandonment rate ensures you don’t exceed regulatory limits while still reaching more prospects.

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