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Outbound Compliance Checklist

Outbound Compliance Checklist

Outbound dialing is subject to strict regulations like TCPA. Documenting your compliance procedures keeps your organization safe from fines.

Compliance steps

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Consider storing consent records in a relational database. A simple schema might look like this SQL example:


CREATE TABLE consent (
  phone VARCHAR(20) PRIMARY KEY,
  opt_in_date TIMESTAMP,
  source TEXT
);

Compliance database
Update the table whenever a customer opts in or out. Automating consent checks before each call helps avoid penalties and builds trust with your contacts.

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