Cloud Call Center Security

Running your dialer in the cloud offers scalability but also introduces new attack surfaces. Start by enforcing multi-factor authentication and restrict network access to known IP ranges.

You can audit logins with a simple shell script that parses the application log for suspicious locations:

grep "Failed login" /var/log/dialer.log | awk '{print $5}' | sort | uniq -c

Following these practices helps maintain compliance and protects sensitive call recordings from unauthorized access.