AI Voicemail Detection

Artificial intelligence can automatically flag voicemails so agents spend less time listening to recordings. An AI model analyzes the audio, detects key phrases, and determines whether a caller requests a callback or left an irrelevant message.

For example, you might submit the audio file to a speech-to-text service and then run a keyword check in Python:

import speech_recognition as sr
recognizer = sr.Recognizer()
with sr.AudioFile('voicemail.wav') as source:
    text = recognizer.recognize_google(recognizer.record(source))
if 'call me back' in text.lower():
    print('Callback requested')

When integrated with your dialer, the script can tag messages for follow-up or discard spam. This approach improves routing accuracy and ensures agents only respond to real leads.