Alchemy provides a set of scripts to aggregate call data from multiple sources and output clear metrics. Use the toolkit to generate daily summaries in CSV format.
For example, run the following command to produce an agent activity report:
./alchemy report --type agent --output agent-report.csv
These reports help supervisors monitor performance trends and coach agents effectively.
Below are related guides to help you get started with Alchemy and VICIdial:
Demo Alchemy Guides
- [Alchemy Installation Tutorial]({{ “alchemy/alchemy-installation/” | relURL }})
- [Alchemy Reporting Basics]({{ “alchemy/alchemy-reporting-basics/” | relURL }})
- [Alchemy API Integration]({{ “alchemy/alchemy-api-integration/” | relURL }})
Ad Space (Demo)
Alchemy API Integration
Use the Alchemy API to fetch metrics programmatically.
Alchemy Installation Tutorial
Install the Alchemy toolkit and configure your environment.
Alchemy Reporting Basics
Generate simple daily reports with the Alchemy CLI.
Ad Space (Demo)