VICIgeek
VICIdial Tuning Guide

VICIdial Tuning Guide

Tuning VICIdial involves adjusting server settings to handle call volume without dropped connections. Key parameters include dial timeout and carrier retry rules.

Tuning process

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The configuration snippet below shows a sample dial plan entry:


exten => _X.,1,Dial(SIP/${EXTEN}@carrier,60,t)

Telephony hardware
Make sure your telephony hardware supports the maximum number of simultaneous channels you expect. Monitoring CPU load will help you determine when it’s time to scale up.

Call Center Tech

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