Remote Agent Setup

Remote agents need secure access to your dialer and CRM. Provide each user with a VPN profile and two-factor authentication to protect sensitive data.

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A sample OpenVPN client configuration might resemble:


client
remote dialer.example.com 1194
proto udp
cipher AES-256-CBC

With a VPN in place, remote reps can log in from anywhere while maintaining compliance. Encourage headsets with noise cancellation to ensure professional call quality.

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