VICIgeek
Integrating AI CRM

Integrating AI CRM

CRMs can surface valuable insights when paired with AI-driven sentiment analysis. Begin by exporting call transcripts and feed them into your AI service for scoring.

CRM export

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Below is a sample configuration snippet in YAML for connecting your CRM export script:


crm:
  export_path: /var/data/transcripts
  sentiment_api: https://api.example.com/v1/sentiment

CRM insight
After running the export job, store scores back in your CRM for each lead. This enables your sales team to prioritize the most promising prospects.

Call Center Tech

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